If you have a question which isn't covered below, please don't hesitate to get in touch.

How long will my order take?

Most of my products are hand made to order and typically take me around 2-3 days to turn around.  This does not include Royal Mail's postal times.

During busy periods it can take up to a week to get orders ready for posting.  If you need your order urgently, please get in touch and I'll do what I can do help.  

UK P&P is currently free with all orders over £25 (sent by Royal Mail 2nd Class post)

I haven't had a confirmation e-mail or a shipping confirmation.  What's happening with my order?

Order confirmation and Shipping confirmation emails are automatically sent by my website but these often go straight into Spam or Junk folders*.  You can stop this happening by opening the message and selecting the relevant 'Not Junk' option in your email system.  You can also add the sender (Jenni Douglas Designs) to your Safe Senders list.

*It's always best to check your Spam or Junk folders for your Shipping Confirmation email before getting in touch to ask for information about your order, as it can take me a few days to respond to emails during busy periods.

What are your postal days?

Orders are posted from Monday to Friday.

How do I make my cuff bracelet fit?

Place the cuff on your wrist and gently squeeze each end, bringing the arc shape in closer towards your wrist.  Cuffs do have some give in them for getting them on and off, and as long as they are not bent severely, they should keep their shape well.

Can I send a card or gift directly to someone?

Yes!  There is a comments box on the checkout screen, where you can leave a gift message.  A gift card with your message will be included in the gift, and we'll make sure no pricing information is included with the order.

What is a Giclée print?

Giclée is used to describe a fine art digital printing process combining pigment rather than dye inks with high quality archival standard paper to achieve prints of superior quality, light fastness and stability which will last for generations.   

My Giclée prints are produced on 100% Cotton fine art paper using printers with 9+ colour pigment inks, producing an extremely wide tonal range and colour gamut. 

Do you ship overseas?

Yes!  Orders are shipped all over the world.  Shipping charges are calculated based on your - or the recipient's - location.

What is your returns policy?

In the unlikely event that your item arrives damaged, or you are unsatisfied with your purchase, please get in touch as quickly as possible. Damaged items will be replaced or refunded.  You will be provided with a pre-paid returns shipping label for your item.

In accordance with distance selling regulations, items (except earrings, for hygiene reasons) can be returned for any other reason within 14 days of delivery and a complete refund (excluding shipping), will be given.

The address for returns is: Jenni Douglas Designs, The Big Shed, Goshen Farm Steading Road, Musselburgh, EH21 8JL.

Will the colours of products be the same as the ones shown online?

While I always do my best to be as accurate as I can with my product images, please be aware that colours will vary slightly depending on your monitor and browser settings.  If you are unsure about the exact colour in a product, please feel free to get in touch and I'll do my best to help.