FAQ

If you have a question which isn't covered below, please don't hesitate to get in touch.

How long will my order take?

Please note that all products are hand made to order and typically take 2-3 days to turn around (not including Royal Mail's postal times).  During busy periods it can take a week or longer to turn around orders.  If you need your order urgently, please get in touch and I'll do what I can do help.  

UK P&P is free with all orders over £25.

What is a Giclée print?

Giclée is used to describe a fine art digital printing process combining pigment rather than dye inks with high quality archival standard paper to achieve prints of superior quality, light fastness and stability which will last for generations.   Our Giclée prints are produced on 100% Cotton fine art paper using printers with 9+ colour pigment inks, producing an extremely wide tonal range and colour gamut. 

What is your returns policy?

In the unlikely event that your item arrives damaged, or you are unsatisfied with your purchase, please get in touch as quickly as possible. Damaged items will be replaced or refunded in full including any return shipping costs.

In accordance with distance selling regulations, items can be returned undamaged for any reason within 14 days of delivery and a complete refund (excluding shipping) will be given.  

The address for returns is: Jenni Douglas Designs, 3 Main Street, Pathhead, Midlothian, EH37 5PZ.